Shipping policy
Order Processing & Dispatch
We prepare and dispatch all valid orders within 2–4 business days after payment confirmation, keeping wait times short so customers can receive their purchased items promptly.
International Shipping & Delivery Time
Our standard international delivery typically takes 6–14 days to arrive, with delivery times subject to slight changes depending on your shipping destination. You may select the rush shipping option at checkout if you prefer expedited delivery service.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost will be clearly displayed at checkout before payment, with no hidden fees applied to any orders.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All such charges are the sole responsibility of the order recipient. We recommend reviewing your local import regulations prior to ordering to avoid unexpected additional costs.
Packaging & Shipping Protection
We use high-strength, shockproof packaging materials to fully protect your items and prevent damage during shipping transit.
For high-value orders, optional shipping insurance is available at checkout, providing extra security and peace of mind for your shipment.
Delivery Inspection & After-Sales Service
Please inspect your outer packaging carefully upon delivery. If you notice any damage, leakage, or severe deformation, take photos as evidence, refuse to sign for the package, and contact our team immediately.
If any product defects are discovered after signed delivery, please notify our customer support within 48 hours. We will verify the issue and arrange reasonable return, exchange, or other appropriate solutions accordingly.
Customer Support
If you have any questions regarding shipping, customs procedures, or the delivery process, our customer support team is always available to assist you. Feel free to reach out anytime for prompt guidance via email: info@excluspace.shop or phone: (310) 555-0118.
Thank you for choosing EXCLUSIVE HOUSEHOLD SUPPLY LIMITED LIABILITY LLC! We continually refine our logistics to deliver a faster, safer, and worry-free shopping experience for all customers.